Frequently Asked Questions

Do you have a question that you want to ask the MyLiferaft team?  Need to know more information about MyLiferaft before you join our community?  Do you have a MyLiferaft account and want to know about linking to Facebook, adding an account or uploading images?

Below are some frequently asked questions that we hope will provide you with the answers you are looking for.  We have also compiled a number of Getting Started Guides to help you get up and running quickly so you can start to see the benefits of having a Liferaft account.

QUICK START GUIDE

MyLiferaft - Help

You can also download our Quick Start Guide here.  This includes some Top Tips to get you up and running with your MyLiferaft account quickly.

If we haven’t answered your questions using either our Quick Start Guide or with the FAQ’s below, please send us an email on info@myliferaft.com or call us on 03302 231192.  You can also send us an email via our website.

1. Getting Started


The MyLiferaft website is blocked

You can try going directly to https://portal.myliferaft.com .

If you are viewing MyLiferaft from within a business or organisation, you may find that they have blocked certain websites from their staff.  If this is the case, please contact your IT department and ask them to:

whitelist   *.myliferaft.com

This should then allow you to access the website and the MyLiferaft system.

I didn't receive a verification email

When you register for a MyLiferaft account, we will send you a verification email to confirm your email address.  If you have not received the email within 5-10 minutes, please check your junk email and anti-spam system. It could also be that you mis-typed your email when registering.

If you still have problems please email us directly at info@myliferaft.com or use the this link .

2. Using MyLiferaft


Can I change my privacy settings within MyLiferaft once I’ve created an account?

Yes, you can change what information you share with other MyLiferaft users and what information they can view at any time by using permissions.


Can I manage more than one MyLiferaft account?

You are able to set up and manage up to four accounts (standard subscription) from within your own MyLiferaft account. Such accounts are called Manged Accounts and you will have control over them, being able to add and update information on their behalf and invite others to view their information in the same way as you can for your own account.


How do I add an Account for someone I care for?

From the selection screen click on

Enter the information requested. If you add an email  address for the account holder they will be notified you have set up an account on their behalf. You can give the person access to interact with their own account via permissions.


Can I use MyLiferaft on my smartphone or tablet? What browsers will MyLiferaft work on?

MyLiferaft has been designed to work  on  tablets, computers and smart phones (those with access to the internet)

We recommend you use the following browsers in their ‘native’ modes (i.e. with no add-ons such as Incognito): Internet Explorer (IE), Chrome, Firefox and Safari.  For each of these browsers, we support the current version and the previous version.


How can I set up a shortcut so I can access MyLiferaft from my home screen (smartphone or tablet)?

Apple phone: Use safari browser, go to https://portal.myliferaft.com and follow steps 1 and 2 below.

How to set up a desktop icon

Add to homescreen

 


I am under 16 years old, can I use MyLiferaft?

Our Terms and Conditions state that you must be 16 years or over to own your own MyLiferaft account. If you feel that you would benefit from having a MyLiferaft account, then a parent or guardian will be able to create and manage an account on your behalf and also give you access to manage specific areas. The ownership of the account can be transferred back to you when you are 16 and you can then continue to maintain and manage it.


What is the dashboard?

This is the screen you come to once you have selected the account you want to access. It allows you to move through the system by clicking on the icons shown on the screen. The dashboard is similar to a website ‘home-page’ – you can get to anywhere in the MyLiferaft system by starting at the Dashboard


Where do I change my password?

Access your account area by clicking on the account icon on the dashboard, or your name in the top upper right of your screen. From the options select My Account and from the menu on the left select “Password”. Enter your new password and confirm by entering it a second time.

You will receive an email confirming your password has been changed. Next time you log in to your MyLiferaft account use your NEW password.


 3. Subscriptions


How much does a subscription to MyLiferaft cost?

Free Account: Costs £0 . All new accounts automatically are set up with a Free account. You will be able to use all areas of the system but with some limitations.   You can upgrade to a Premium Account (see below) at any time.

Premium Account: Costs £12 per calendar month if paid monthly or £120 for 12 months if paid in one yearly installment.

To see details of the different accounts please look at our Subscriptions page.


Can I pay for someone else's account ?

Yes, all accounts you can pay for will be shown on your subscription page.  For each person you pay for you have the choice for paying monthly or yearly and you can stop paying at any time.  You can have a free account but also pay for accounts for others.


What happens if I want to stop paying?

You can stop paying at any time. The account you stop paying for will revert to Free from the date of your next payment, unless you are within your 14 day cool off period in which case the change will take place immediately. There are no refunds for stopping paying within a subscription period.

The option to stop paying is accessed from the Subscription page of your Account.


What happens to my information if I delete my account?

Deleting your account will permanently delete access to your information and if you subsequently re-subscribe for a MyLiferaft Account, the information you have already entered will no longer be available.

Any identifiable information is immediately deleted as your account is “anonymised”. This includes removal of name/address/email and any unique identifiers in the data. The anonymised data that is left is kept and maybe used for statistical analysis but cannot be tracked back to any individual.

Instead of deleting your account, you can downgrade from a Premium Account to a Free Account. 

If you want to delete your account, login to MyLiferaft, go to My Account then Personal Details and select the option to Cancel Your Account at the bottom of the page.

More detailed information can be found in our Privacy Policy and Terms and Conditions documents.


4. Other


Who are the people behind MyLiferaft?

MyLiferaft is the brainchild of Nicola Murgatroyd who is a Mum of 3 children, one of whom had a complex medical condition and needed round the clock help. Nicola’s experiences have provided much of the insight into the problems and frustrations faced by parents when placed in a caring role and we have used these experiences and our own research to create MyLiferaft.


Who can use MyLiferaft?

Everyone! We have created MyLiferaft so that it can offer benefits to all members of society. Whether you are an individual who wants to track their general health and medical history, if you are new parents who want to create a medical background for your child as they grow, if you have a long-term illness and wish to document your needs to avoid repetition, or if you care for a family member and need to track medication, appointments, care information and share this with a ‘care circle’. Using MyLiferaft can benefit you.


5. Security


Can other people see my personal information?

Not without your permission. The only way another user can see your information is if you choose to ‘share’ it with them. If you are not sharing with other users, they are unable to see your information.


How secure is the information I put in to MyLiferaft?

When you connect to MyLiferaft we use a globally recognised certificate to help protect our system (you will see a ‘padlock’ image on your screen before https://). This certificate ensures you are only connecting to MyLiferaft and not someone else pretending to be us.

This certificate further protects your information as anything you type in is encrypted before it gets sent across the internet from your computer to MyLiferaft.


What does 'encrypted' mean?

To help keep information secure, anything you type into MyLiferaft is converted from English into a code that is randomly selected by the computer.  This code is not recognised by anything other than the computers that operate MyLiferaft.


Are my credit card details secure?

Yes. We do not hold any payment information in our systems. Credit card information is managed and handled by our card payment partner, ensuring payment details are kept totally separate from your personal information.


How secure is the information that I share within MyLiferaft?

The more information you put in to MyLiferaft, the greater the benefits to you and your family, however we do understand that you may be concerned about other people accessing your information. Data privacy and security is very important to us, so when you connect to MyLiferaft, information sent to us is encrypted using accepted industry standards as it travels across the internet and personal information is encrypted on the server.


How do you stop unauthorized people getting access to my information?

We use a number of ‘firewalls’ to prevent this from happening. Firewalls act like security guards helping to filter out unauthorised access into our system. We have multiple layers of firewalls protecting your data and they are regularly updated and tested to ensure they are protecting the system. We also are Cyber Essentials Certified.